Celebrating 15 years of serving the music community!

We have a limited 10-year* warranty on all parts and labour for our new and used pianos over $2,500.00 

*(unless otherwise stated on the piano)

(We do not cover any extra travel cost by technicians!)

Here is our complete warranty certificate:

All our acoustic pianos are regulated to the highest industry standards of precision and quality. This way, optimal performance of the instrument is ensured. We are pleased to issue this warranty against any possible defect(s) in workmanship and materials in this piano.
 
If any defect(s) in workmanship or materials are found within the first year after delivery, an authorized representative from Piano House Burlington Inc. will repair the defect(s) within a reasonable period of time at no cost to the owner. All parts are guaranteed, if the following conditions are met:
 
  1. The owner needs to present both this warranty certificate and the original bill of sale.
  2. The customer must allow us to make the necessary inspections to verify the defect.
 
If the piano cannot be repaired within our tolerance levels, the customer agrees to accept an equivalent replacement piano. (The cost of re-crating and shipping will be paid by the owner.)
 
This Warranty is non-transferable.
 
The following six conditions are not covered by this warranty:
 
  1. Normal regulation, tuning and voicing;
  2. Any damages caused by abuse, neglect, modification or accident, including improper tuning and regulation;
  3. Warping of cabinet parts and sticky keys resulting from excessive levels of moisture or dryness;
  4. Normal wear and tear;
  5. Any piano from which the model number, serial number or trademark has been altered or removed.
 
The responsibilities of the owner are as follows:
 
  1. Keep this warranty and your original bill of sale to validate full warranty coverage. We will require you to present these two items before repairing your piano.
 
  1. Properly maintain your piano with regulation check-ups at least once a year by a properly trained tuner/technician. Save your original tuning receipts to validate full warranty coverage. Being unable to produce these receipts upon request by Piano House Burlington will result in the nullification of this warranty.
 
  1. Follow the instructions for proper care and placement of the piano which are detailed in this pamphlet.
 
  1. All pianos are purchased and received in the condition they are in at the time of sale. Any future repairs to the exterior of the cabinet are the sole responsibility of the purchaser.
 
  1. HUMIDITY LEVEL IN THE ROOM THE PIANO IS SITUATED IN SHOULD BE BETWEEN 35% AND 55%. FAILING TO MAINTAIN PROPER HUMIDITY LEVELS WILL VOID YOUR WARRANTY.

 


   

Why buy from us:

  • #1 reason: Pianos is all we do.
  • Pro-rated 10-year warranty on all our acoustic pianos.
  • Great prices and financing options.
  • Largest selection of high quality used pianos in Canada.
  • Our own in-house piano movers treat your piano with the utmost respect and care.
  • We regulate, voice and tune all pianos ourselves.
  • Convenient one stop shopping.
  • Professional service.
  • Knowledgeable staff
  • We have certified technicians across Canada to service our pianos.
  • Proven track record and great reputation.